Rule No. 1-WORKING HOURS

• The official working duration is 9 hours per day for full time & 4.5 hours per day for part time.

You may not, 

• Be habitually late for work {Regular late coming we result in deduction of salary for 1 day}
• Leave early, except for good reason with your senior’s permission.
• Sleep or loiter during working hours.
• Use personal phones during working hours unless not very urgent. 

   Rule No.2-TIME–RECORDS,JOINING PROCESS & SALARIES

•  Make Daily entry of your presence and absenteeism in the organisation.(The salary will be credited to your account or paid by cash between the 15th dates of every month. The dates may vary depending on current circumstances)
•  Kindly make true & correct entries by yourself
• Agarwal classes reserves the right to hold the 1 month of salary instead of submitting the original documents.
• Before releasing the first month's salary to New candidates, Original Documents are required.
• Candidate must sign the bond in order to serve the minimum period; otherwise, he or she must pay a large sum as stated in the bond paper.

   Rule No.3-WORK – RECORD, OFFER LETTER & WORKING DAYS

• Every employee is expected to maintain a weekly / monthly record of work that they perform every day. We have 6 days working and 1 week off (between Monday- Friday).
• Every trainee is responsible for inquiring about their training results (Pass | Failed), and if they pass, they will request their offer & Bond letter from their senior. Management is not solely responsible for these components ( If they do not pass this procedure, they will not be able to request their salary).
• During admission season, timely and regular presence will be required. No holidays would be permitted during that period.
• In admission season or client meeting, have to wait for more hours.

                {NO SALARY WOULD BE RELEASED WITHOUT REVIEWING WORK-RECORDS}

   Rule No.4-LEAVES & ABSENCES

• The organisation offers an official 4 days holiday per month as per defined by management.

You may not, 

• Absent yourself without your senior’s permission, particularly on workdays immediately before after a weekend or a holiday.
• 2 days salary would be deducted if fail to notify management in case of absence due to sickness or emergency.
• Employees are responsible to take a follow-up of previous day work before taking leave.
• In the event of a random Holiday, We reserve the right to terminate your 4 monthly leave and pay you just for the days you worked.
•  In case of Sickness, you must provide a Medical Certificate and a Doctor's prescription to your supervisor or the administrative department.

   Rule No.5-RESIGNATION AND TERMINATION

• The employee needs to serve notice period for a 1 month after putting resignation.
• Management has the authority to terminate the employee with notice of 3 days due to poor-performance of unethical behaviour.
• Employees within lock-in period cannot leave the organisation without serving the time otherwise heavy compensation needs to be paid by the employee. The compensation amount would be decided by the Management.
• If at any stage during Probation, your work or any aspect of your behaviour is found unsatisfactory; your services will be dispensed with, without notice.
• Employees must clear the Exit policy & take the relieving letter before leaving the organisation.

  Rule No.6-WORK- PERFORMANCE

• The technical ,Manager level & Admin employee would be graded monthly in the A, B or C category. At the end of the monthly grades would be evaluated and declared.
• Sales , Tele caller employees  would be graded by points in their monthly Report and For the First month's salary to be released, a minimum 30% target must be met.
• Repeated mistakes due to carelessness coming under 3 times C grading system performance cut your salary of 1 day might lead to deduction of salary for admin, Manager and technical Employees.
• We appreciate your efforts and there would be no deduction in salary if overall performance is desirable.
• Before enrolling, Make sure you have a thorough understanding of the work checklist for avoiding mistakes.

   Rule No.7-CONFIDENTIAL - MATTERS

• Safeguard any information such as- 
  • Personal records
  • Salary records
  • Bank details
  • Password, etc.

   Rule No. 8-SECURITY & SAFETY MEASURES

• Take reasonable safety & security measures.
• Switch off fans, lights & Ac’s before leaving.
• Make sure office phones / Laptops are always charged.
• Management will take strict action against employees involved in any sort of theft / robbery or leaking confidential Matters.
• If an employee’s misuse of Agarwal Classes property damages the property, Agarwal Classes reserves the right to require the employee to pay all or part of the cost to repair or replace the property.

   Rule No.9-BEHAVIOUR PATTERN & GRIEVANCE

• Employees cannot disobey or mislead instruction given by the senior.
• In case of any grievance Pls register your complaint in website  https://agarwalclasses.org.in/grievance/
• In the event of a grievance, a senior who was in charge of the company and left in an unusual manner, a person must wait for the next appointment in that position.
• In case of grievance , please provide us with your email address and we will respond to you via email.

Rule No.10 - TRANSFER POLICY

• You may be posted in any office of the company and to work in any of its department

Rule No.11 - TRAINING POLICY

• After the training time is over, it is the responsibility of the candidate to request and sign an offer letter from the interviewer, failing which they will not be considered for employment and part of Agarwal classes. In that instance, no work is counted and no money is paid.
• In the training period, we solely consider present working days.
• Please ask a written letter from the interviewer with the signature of the main authority person and the organisation stamp, regardless of whatever conditions set forth in the interview.
• Every Trainee is responsible for inquiring about their training results (Pass | Failed), and if they pass, they will request their offer & Bond letter from their senior. Management is not solely responsible for these components ( If they do not pass this procedure, they will not be able to request their salary).
• Every sales trainee & HR intern is expected to maintain a weekly / monthly record of work in their notebook whatever that they perform every day.
• Every Trainee has to submit their Original Certificate of 10th & 12th , Bank account details before joining our organisation otherwise In that case training wouldn't consider.
• Before joining the organisation, a candidate must complete the trainee checklist.

Rule No.12 - REWARDS

• When salespeople meet their goals, they will be Rewarded.
• During the training period, trainees who met their goals will be awarded a special prize.
• We have a point reward system is that allows you to reward employee with points for various actions
• An Employee will be Rewarded with monetary benefits in form of Bonus or Incentives if he/she works over-time & adds Additional value to the organisation.
• A person is Rewarded for providing vital information with Proof about anyone who misuses their senior position, power, is involved in theft, wastes the organisation's resources, or does anything else that is detrimental to the organisation at [email protected]. (We will keep your identity hidden)

Required Skills : -

Structure

English comm. | sincerity | Faithful |Logical | Creative | Responsible | Confident | Req. Document

Terms & Condition :

Personnel phone not allowed | use our sim | register entry \ link entry must | candidate present their report within 5 days before their salary

Level

salaries

Type

Telecaller

8000-12000

Part time - Full time

Counsellor

6000 - 15000

Part time- Full time

HR-Trainer | strict

HR-caller

Intern |trainee | data entry

Calling rate 

less than 50 | cross than 100| 100-200

positive lead generate |CA |

closure

min 5 | 10| 20 | 25 |30

if closure won’t happen in 20 days | hold your salary -Conversion |

Trainer

find negative objection | resolving |revenue

Shows conversion capability | leadership | Training result (CFL speech tree) | FAQ | TEST| OFFER LETTER | NP WARNING | Motivation | work record link

bank details link in website | Candidate doubt resolving activity | whassup training | telephonic questions round | 

Salaries segregation (Target)

Travelling expenses

Positive parent coming

Positive parent Ready to take admission by counselling

Positive parent deal closed (closure)

Only Hard work - Travelling + intern payment (6000-8000) +incentive (once you will prove yourself than will start salary)

Telecalling rate | ctr -rate (ex-100\5 or 50\4)

Positive candidate Coming & doing training 5 days

Positive candidate joining -freelancer \ contract| pt |ft

Team Handling ( 2 | 5 | 7 | 10 people)

webinar closing with parent

webinar to educate them about CFL

teacher handling | demo | making videos

reception | attending calls | IVR | (speech testing)

only calling

data entry work | data entry segregation (for candidate)

Teaching

Mathpix software

Conditions - Failed in training

Offer freelancer role

Give fix minimum salary | large variable salary

Extends training part

Number of Days

Total Calls

Total Positive

Number of Training

Number of Hiring

24

269

32

3

1

Improvement Area

How can we resolve it?

Details are not filled on a daily basis.

Make a habit or Alarm.

Call rates are less.

Come on point and give value to your time.

Number of hiring is not upto mark

Find or communicate with work India support 

Expectation

More number of calls

Hire A grade candidate

Habit of making report and send us on weekly basis

Monthly report of Kandivali center send between 1st to 10th of every month(Your and your team)

Give your 100%.

Number of Days

Total Calls

Not Interested

Not Answering

Follow Up

Interested

Admission

Expectation

Dear

:

On behalf of

(the “Company”), I am pleased to extend to you this

offer of temporary employment

as an Intern, reporting to

.  If you

and

accept this offer, you will begin your internship with the Company on

will be expected to work ____ days per week.

You will be paid per month, less all applicable taxes and withholdings, payable

.

Employee Name:

Function:

Evaluator:

Effective Date:

Mid review:

End Date:

Performance Targets

Current Performance

Deviations 

Performance Standards

Mid-term review

End Date

Status

Comments

Signature

Employee

Supervisor

HR

Supervisor

Signature

HR

Department head